In-app21:14
“My export keeps failing at 80%. Any idea why?”
“Your file is 2.1GB, just over the export ceiling. I have queued a chunked export for you.”
Resolved· No handoff
Agentic support · Everywhere
Support that actually resolves.
One agent across messages, voice, and every channel in between. Crafted to your house style. Watched against your standards. Answerable to your team.
The platform
Three commitments that separate Ansssa from a wrapper around a model.
Each is invisible when it works, and obvious when it doesn’t.
i.
Chat · Voice · Email · SMS · WhatsApp · Slack
One agent, every channel.
The intelligence that answers your live chat picks up your phones. A conversation that begins in WhatsApp can finish on a call. The agent remembers; the customer never repeats themselves.
One thread · Three channels
WhatsApp · 09:14
Started a question about delivery.
Voice · 09:17
Called to clarify. Agent picks up mid-context.
Email · 09:42
Receipt and ETA sent. Loop closed.
ii.
Read state · Reason aloud · Resolve
Investigates before it answers.
When a customer reports something that needs looking into, Ansssa reads the account, the order, the recent logs, and tells the customer it is doing so. No customer sits in silence.
Investigation · read-only
›Reading order #41782…
›Checking dispatch logs from 14:02…
›Cross-referencing carrier ETAs…
›Found it. Composing reply.
“Looking into that now. One moment.”
iii.
Answer · Investigate · Guide · Escalate
Four moves. Nothing in between.
On every turn, Ansssa chooses one of four: answer directly, investigate further, guide the customer to a self-serve fix, or escalate. To a human, or to engineering with a full ticket. Never improvisation, never silence.
Turn 14 · decision
Answer
Knows enough to respond now.
Investigate
Reads the relevant systems first.
Guide
Walks the customer through a fix.
Escalate
Hands to a human or opens a ticket.
What it costs
Per message, in naira. No seats.
The first thousand agent messages are on us. After that you pay per message, with the rate stepping down as your volume grows. Every channel is included; voice will meter by the minute when it ships.
Start
For teams trying Ansssa with their first customers.
Freefirst 1,000 agent messages / month
Book a demo- ·Every channel included: web, in-app, WhatsApp
- ·Operator console and KB review queue
- ·Up to two operators per workspace
- ·Email support
· Recommended
Scale
For products in production, billed per agent-sent message in NGN.
₦50per message / month · stepping down with volume
Book a demo- ·₦50 / message up to 5,000 per month
- ·₦35 / message up to 20,000 per month
- ·₦25 / message up to 100,000 per month
- ·Voice metered by the minute when it ships
Custom
For workspaces sending over a hundred thousand messages a month.
Talk to usvolume-based monthly rates
Book a demo- ·Negotiated per-message rate above 100,000 / month
- ·Custom retention and reporting
A note from us
Bring us one channel. Let your customers tell you the rest.
A thirty-minute working session with a director of practice. We listen to a week of your calls, read a week of your messages, and tell you what an agent built like ours would have done differently.